Customer Care

Beko Customer Care Australia & New Zealand


Beko Customer Care
Before you call Beko for service or assistance...
Refer to your User Guide and check the following:

  1. Your Appliance is correctly installed.
  2. Your Appliance is connected to power.
  3. You are familiar with its normal mode of operation
  4. You have read the ‘Recommended solutions for the problems'

OR

Check out our How To videos on our Beko YouTube Channel.

If after checking the points above, the problem still exists, please call our Beko Customer Care hotline as listed below:
Our Beko Customer Care Centre is open to offer assistance between Office hours found below. Outside these hours please leave a detailed message* and we will contact you with our next available consultant.

Regular Office Hours: Monday to Friday 8am - 5pm AEST (QLD Time). 

Please note our Opening Hours for the Christmas Festive Season (Australia & New Zealand):

24/12 – Closed

25/12 - Closed

26/12 – Closed

27/12 – 8am – 4pm (AEST)

28/12 - 8am – 4pm (AEST)

29/12 – Closed

30/12 – Closed

31/12 – 8am – 4pm (AEST)

01/01 – Closed

 

*Please ensure you have your Proof of Purchase on hand when calling our Customer Care team.

If calling from Australia....
Beko Customer Care and talk to one of our consultants.
Toll Free 1300AUBEKO  1300 282 356
Email: Beko.care@Beko.com *
Fax: (07) 5549 3546


*Please ensure you have your Proof of Purchase on hand when calling our Customer Care team.

If calling from New Zealand....
Beko Customer Care and talk to one of our consultants.
Toll Free 0800NZBEKO  0800 69 2356
Email: Beko.care@Beko.com *
Fax: (+617) 5549 3546

If your request is urgent please contact us by phone during regular business hours

* If you contact us by Email or after hours please provide the following details:

- Your name and Address
- Contact Phone Number
- Date of Purchase
- Model Number
- Serial Number
- Complete description of the problem or request

For assistance with spare parts please contact Beko to find your nearest Beko Authorised Service Centre or follow the below links to some of our Beko Authorised Parts Distributors (Australia Only) :

https://onlineappliancespares.com.au/

https://dougsmithspares.com.au/

https://www.saveonspares.com.au/

https://www.waapplianceparts.com.au/