Customer Care

Beko Customer Care Australia & New Zealand

* Your Beko appliance comes with a 2 Year Manufacturers Guarantee.

Beko Customer Care
Before you call Beko for service or assistance...
Refer to your User Guide and check the following:

  1. Your Appliance is correctly installed.
  2. Your Appliance is connected to power.
  3. You are familiar with its normal mode of operation
  4. You have read the ‘Recommended solutions for the problems'

If after checking the points above, the problem still exists, please call our Beko Customer Care hotline as listed below:-
Our Beko Customer Care Centre is open to offer assistance between Office hours found below. Outside these hours please leave a detailed message* and we will contact you with our next available consultant.

Regular Office Hours: Monday to Friday 8am - 5pm AEST

Please note changed Operating Hours over Holiday Period:

Monday 25/12 – Closed
Tuesday 26/12 – Closed
Wednesday 27/12 – 8am-4pm 
Thursday 28/12 – 8am -4pm
Friday 29/12 – 8am – 4pm
Saturday 30/12 – Closed
Sunday 31/12 – Closed
Monday 01/01 – Closed

*Please ensure you have your Proof of Purchase on hand when calling our Customer Care team.
If calling from Australia....

Beko Customer Care and talk to one of our consultants.
Toll Free 1300AUBEKO  1300 282 356
Email: Beko.care@Beko.com *
Fax: (07) 5549 3546


*Please ensure you have your Proof of Purchase on hand when calling our Customer Care team.
If calling from New Zealand....
Beko Customer Care and talk to one of our consultants.
Toll Free 0800NZBEKO  0800 69 2356
Email: Beko.care@Beko.com *
Fax: (+617) 5549 3546

 * If you contact us by Email or after hours please provide the following details:

  • - Your name and Address
  • - Contact Phone Number
  • - Date of Purchase
  • - Model Number
  • - Serial Number
  • - Complete description of the problem or request